Patient Care
Hours & Appointments
Hours
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Emergency services are offered 24 hours per day, 7 days per week.
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Clinic: Monday through Friday | 8:00 a.m. – 5:00 p.m.
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Saturday Convenience Care Clinic: Saturday | 9:00 a.m. - 12 p.m. **
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Respiratory Clinic: Saturday mornings by appointment only
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Lab Services: Monday through Friday | 7:00 a.m. – 5:00 p.m. • Saturday | 9:00 a.m. – 12:00 p.m.
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Physical Therapy: Monday & Friday | 8:00 a.m. - 5:00 p.m. • Tuesday, Wednesday, Thursday | 7:00 a.m. - 5:00 p.m.
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Imaging: Monday through Friday | 8 a.m. – 5 p.m. • Saturday | 9:00 a.m. – 12:00 p.m
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Public Health: Monday through Friday | 8:00 a.m. - 4:30 p.m.
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Visitors: For the safety of our community’s health, visiting hours may be modified. Please visit our Visiting a Patient page under the Patients & Visitors Menu for the most up-to-date information about visiting hours.
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To schedule an appointment for any of the services listed above, please call us at 218-745-4211 or use your MyChart to schedule an appointment online (see MyChart). Our front desk is available Monday through Friday from 7:30 a.m. - 5:00 p.m. for all of your scheduling needs.
To contact North Valley Public Health, please call 218-745-5154
Visiting a Patient
NVHC Visitor Policy
For the safety of our community, North Valley Health Center has implemented the following visitor’s policies:
Inpatient Location: Currently, patients who are admitted as inpatients (observation, acute, and skilled swing bed) are being allowed ONE consistent visitor. This visitor will be pre-determined at time of admission by the patient. We are aware that there are circumstances that may require an additional visitor to be allowed, please speak with the patient’s care team to determine the appropriateness of this.
Emergency Department: Currently, patients being evaluated and treated within our Emergency Department are allowed ONE consistent visitor. Again, this restriction may be re-evaluated in extenuating circumstances. Please speak with the patients care team to determine the appropriateness of additional visitors.
All visitors coming through our doors will be screened for illness. We ask at this time that if you have a fever, cough, cold symptoms, or known COVID-19 contacts AND you have not been fully COVID-19 vaccinated that you refrain from visiting.
We all share a common goal of staying safe and want to thank you for your support in keeping our patients and staff safe.
Thank you for your cooperation,
North Valley Health Center Administration
NVHC Visiting Hours
North Valley Health Center preferred visiting hours are 8:00 a.m. to 8:00 p.m. Alternative visiting hours are available at the request of an authorized employee. All visitors must check in at the nurse’s station.
To Contact a Patient
Via Phone:
Please call 218-745-4211 and ask for the patient you would like to contact. It is helpful to know what room number your loved one is staying in prior to calling.
Mail:
Please address mail to Patient Name ℅ North Valley Health Center, 300 West Good Samaritan Drive Warren, MN 56762. It is helpful to include the patient's room number when addressing the mail.
Patient Resources
Policies & Programs
Please see North Valley Health Center’s policies and programs below. Each link is available in a downloadable PDF.
Community Care – Plain Language Summary
Complaint and Grievance Process and Policy
Minnesota Patients’ Bill of Rights – English version
Minnesota Patients’ Bill of Rights – Spanish version
Standard/Current Charges
Beginning January 1, 2019, the U.S. Department of Health & Human Services and Centers for Medicare & Medicaid Services are requiring hospitals and health systems to post their “current, standard charges.”
North Valley Health Center charges represented on this website detail the amount billed to insurance companies or uninsured individuals for the described service. For most patients, hospitals are reimbursed at a level well below the represented charges due to the following:
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Patients covered by commercial insurance products have negotiated rates with hospitals.
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Patients covered by Medicare or Medicaid programs have hospital reimbursement rates determined by federal and state governments.
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Hospital charges may include bundled procedures, personnel, services and supplies. An example would be room rates that include the space, equipment, nursing personnel and supplies.
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When a patient has the opportunity to shop for medical services, he or she should contact his or her own insurance carrier to understand which costs will be covered and which will be the patient’s responsibility.
Patients should contact North Valley Health Center directly at (218) 745-4211 for any further details.
Transferring Medical Records
If you are new to North Valley Health Center, call Medical Records for Release of Information at (218) 745-4211 to assist you in obtaining a release form for the transfer of your records to North Valley Health Center, or if you would like to receive a copy of your medical record.
Confidentiality – All information in your medical record is held in strict confidence at all times. No part is ever revealed to anyone without your signed permission.
If you are new to North Valley Health Center, call Medical Records for Release of Information at (218) 745-4211 to assist you in obtaining a release form for the transfer of your records to North Valley Health Center, or if you would like to receive a copy of your medical record.
Confidentiality – All information in your medical record is held in strict confidence at all times. No part is ever revealed to anyone without your signed permission.
NVHC Masking Policy as of December 5, 2022
Our mission at North Valley Health Center is to provide our community with safe access to exceptional care they can trust. We strive to create an environment where staff and patients are kept safe and comfortable. With this in mind, we have updated the North Valley Health Center masking policy.
The updated masking policy allows for optional masking for staff, patients, and visitors when community transmission rates are substantial or lower. However, patients, visitors, and staff working in patient care areas must wear a mask when community transmission rates are high. This policy was made following MN Department of Health guidelines. Every Thursday, our NVHC COVID-19 response team will check the CDC website's community transmission rates. Therefore, masking requirements at our facility could change weekly. We understand that this can be confusing to our patients and visitors. To help alleviate any confusion, we will update the North Valley Health Center website (www.northvalleyhealth.org) with the community transmission rates and NVHC masking requirements every Thursday for the foreseeable future. We also will have the transmission rates and masking requirements posted at our front door. Our front door staff will provide you and your loved ones with masks should they be required or if you prefer to wear one, regardless of transmission rates.
The updated policy will keep our community safe and comfortable as we navigate this new COVID-19 world. At North Valley Health Center, we pride ourselves on our dedication to our community's health. This policy is an extension of that dedication. We appreciate your cooperation and understanding. If you have any questions, please don't hesitate to call us at 218-745-4211. Thank you for choosing North Valley Health Center for your health care needs!
Community Transmission Levels
3/17/23
MyChart Patient Portal
MyChart is an online patient portal that gives you direct and confidential access to your electronic medical records (EMR). Using MyChart is complimentary. It saves you time and paper by offering you a comprehensive view of your medical and financial information in one convenient online location.
Some of the highlights of the tools that MyChart provides includes: self-scheduling, provider messaging (contact your provider for non-urgent questions via secure messaging), request RX renewal, view online statements, medical record requests and sharing (request your medical records or share with online with a provider via a temporary access code), and more! All of these features are right at your fingertips once you activate your MyChart account.
To activate your MyChart account, visit mychart.altru.org.
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If you already have an account with Altru’s MyChart system use those credentials to sign in and you will find your NVHC information in your portal.
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If you have never used MyChart before, scroll down to the bottom of the page and choose “Sign Up Now!” and follow the instructions that are given to sign up for MyChart.
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If you are having difficulty signing up, please contact MyChart support by calling 701-780-6500. You can also access MyChart via the MyChart app which can be downloaded for both Apple and Android.
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