Patient Care
Hours & Appointments
Hours
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Emergency services are offered 24 hours per day, 7 days per week.
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Clinic: Monday through Friday | 8:00 a.m. – 5:00 p.m.
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Saturday Convenience Care Clinic: Saturday | 9:00 a.m. - 12 p.m. **
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Respiratory Clinic: Saturday mornings by appointment only
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Lab Services: Monday through Friday | 7:00 a.m. – 5:00 p.m. • Saturday | 9:00 a.m. – 12:00 p.m.
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Physical Therapy: Monday & Friday | 8:00 a.m. - 5:00 p.m. • Tuesday, Wednesday, Thursday | 7:00 a.m. - 5:00 p.m.
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Imaging: Monday through Friday | 8 a.m. – 5 p.m. • Saturday | 9:00 a.m. – 12:00 p.m
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Public Health: Monday through Friday | 8:00 a.m. - 4:30 p.m.
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Visitors: For the safety of our community’s health, visiting hours may be modified. Please visit our Visiting a Patient page under the Patients & Visitors Menu for the most up-to-date information about visiting hours.
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To schedule an appointment for any of the services listed above, please call us at 218-745-4211 or use your MyChart to schedule an appointment online (see MyChart). Our front desk is available Monday through Friday from 7:30 a.m. - 5:00 p.m. for all of your scheduling needs.
To contact North Valley Public Health, please call 218-745-5154
Visiting a Patient
NVHC Visitor Policy
For the safety of our community, North Valley Health Center has implemented the following visitor’s policies:
Inpatient Location: Currently, patients who are admitted as inpatients (observation, acute, and skilled swing bed) are being allowed ONE consistent visitor. This visitor will be pre-determined at time of admission by the patient. We are aware that there are circumstances that may require an additional visitor to be allowed, please speak with the patient’s care team to determine the appropriateness of this.
Emergency Department: Currently, patients being evaluated and treated within our Emergency Department are allowed ONE consistent visitor. Again, this restriction may be re-evaluated in extenuating circumstances. Please speak with the patients care team to determine the appropriateness of additional visitors.
All visitors coming through our doors will be screened for illness. We ask at this time that if you have a fever, cough, cold symptoms, or known COVID-19 contacts AND you have not been fully COVID-19 vaccinated that you refrain from visiting.
We all share a common goal of staying safe and want to thank you for your support in keeping our patients and staff safe.
Thank you for your cooperation,
North Valley Health Center Administration
NVHC Visiting Hours
North Valley Health Center preferred visiting hours are 8:00 a.m. to 8:00 p.m. Alternative visiting hours are available at the request of an authorized employee. All visitors must check in at the nurse’s station.
To Contact a Patient
Via Phone:
Please call 218-745-4211 and ask for the patient you would like to contact. It is helpful to know what room number your loved one is staying in prior to calling.
Mail:
Please address mail to Patient Name ℅ North Valley Health Center, 300 West Good Samaritan Drive Warren, MN 56762. It is helpful to include the patient's room number when addressing the mail.
Patient Resources
Policies & Programs
Please see North Valley Health Center’s policies and programs below. Each link is available in a downloadable PDF.
Community Care – Plain Language Summary
Complaint and Grievance Process and Policy
Minnesota Patients’ Bill of Rights – English version
Minnesota Patients’ Bill of Rights – Spanish version
Standard/Current Charges
Beginning January 1, 2019, the U.S. Department of Health & Human Services and Centers for Medicare & Medicaid Services are requiring hospitals and health systems to post their “current, standard charges.”
North Valley Health Center charges represented on this website detail the amount billed to insurance companies or uninsured individuals for the described service. For most patients, hospitals are reimbursed at a level well below the represented charges due to the following:
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Patients covered by commercial insurance products have negotiated rates with hospitals.
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Patients covered by Medicare or Medicaid programs have hospital reimbursement rates determined by federal and state governments.
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Hospital charges may include bundled procedures, personnel, services and supplies. An example would be room rates that include the space, equipment, nursing personnel and supplies.
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When a patient has the opportunity to shop for medical services, he or she should contact his or her own insurance carrier to understand which costs will be covered and which will be the patient’s responsibility.
Patients should contact North Valley Health Center directly at (218) 745-4211 for any further details.
Transferring Medical Records
If you are new to North Valley Health Center, call Medical Records for Release of Information at (218) 745-4211 to assist you in obtaining a release form for the transfer of your records to North Valley Health Center, or if you would like to receive a copy of your medical record.
Confidentiality – All information in your medical record is held in strict confidence at all times. No part is ever revealed to anyone without your signed permission.
If you are new to North Valley Health Center, call Medical Records for Release of Information at (218) 745-4211 to assist you in obtaining a release form for the transfer of your records to North Valley Health Center, or if you would like to receive a copy of your medical record.
Confidentiality – All information in your medical record is held in strict confidence at all times. No part is ever revealed to anyone without your signed permission.
NVHC Masking Policy as of May 15, 2023
Following the end of the Federal Public Health Emergency Declaration’s ending on Thursday, May 5, 2023, North Valley Health Center will no longer be posting weekly COVID-19 updates. The CDC COVID-19 data surveillance has been a cornerstone of the HHS’s (U.S. Department of Health and Human Services) response to the pandemic, and during the PHE (public health emergency), HHS had the authority to require lab test reporting for COVID-19. At the end of the COVID-19 PHE, HHS will no longer have this express authority to require this data from labs, which will affect the reporting of negative test results and impact the ability to calculate percent positivity for COVID-19 tests in some jurisdictions. Hospital data reporting will continue as required by the CMS conditions of participation through April 30, 2024, but reporting will be reduced from the current daily reporting to weekly. If you have any questions about COVID-19 or what this means, please contact North Valley Public Health at 218-745-5154
The end of the PHE also affects NVHC’s masking policy. Masking will continue be required for anyone that is currently experiencing any COVID-19 symptoms, is ill with COVID-19, or has been in close contact with someone who has COVID-19 when visiting our facility. At this time, we will no longer be changing the masking policy based on community transmission levels. Masks will still be available to all when visiting our facility. If you have any questions about these changes and updates, please contact NVHC at 218-745-4211.
MyChart Patient Portal
MyChart is an online patient portal that gives you direct and confidential access to your electronic medical records (EMR). Using MyChart is complimentary. It saves you time and paper by offering you a comprehensive view of your medical and financial information in one convenient online location.
Some of the highlights of the tools that MyChart provides includes: self-scheduling, provider messaging (contact your provider for non-urgent questions via secure messaging), request RX renewal, view online statements, medical record requests and sharing (request your medical records or share with online with a provider via a temporary access code), and more! All of these features are right at your fingertips once you activate your MyChart account.
To activate your MyChart account, visit mychart.altru.org.
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If you already have an account with Altru’s MyChart system use those credentials to sign in and you will find your NVHC information in your portal.
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If you have never used MyChart before, scroll down to the bottom of the page and choose “Sign Up Now!” and follow the instructions that are given to sign up for MyChart.
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If you are having difficulty signing up, please contact MyChart support by calling 701-780-6500. You can also access MyChart via the MyChart app which can be downloaded for both Apple and Android.