Patient Care

Hours & Appointments

Hours

  • Emergency services are offered 24 hours per day, 7 days per week.

  • Clinic: Monday through Friday | 8:00 a.m. – 5:00 p.m. 

  • Respiratory Clinic: Saturday mornings by appointment only**

  • Lab Services: Monday through Friday | 7:00 a.m. – 5:00 p.m.    •     Saturday | 9:00 a.m. – 12:00 p.m.

  • Physical Therapy: Monday & Friday|  6:00 a.m. – 4:30 p.m.     •     Tuesday through Thursday | 7:00 a.m. - 5:00 p.m.

  • Imaging: Monday through Friday | 8 a.m. – 5 p.m.    •    Saturdays | 9:00 a.m. – 12:00 p.m

  • Public Health: Monday through Friday | 8:00 a.m. - 4:30 p.m.

 

**Please note North Valley Health Center is no longer offering Saturday morning convenient care clinic services at this time

To schedule an appointment for any of the services listed above, please call us at 218-745-4211 or use your MyChart to schedule an appointment online (see MyChart). Our front desk is available Monday through Friday from 7:30 a.m. - 5:00 p.m. for all of your scheduling needs. 

 

 

To contact North Valley Public Health, please call 218-745-5154

 

Visiting a Patient

NVHC Visitor Policy 

For the safety of our community, North Valley Health Center has implemented the following visitor’s policies: 

 

Inpatient Location: Currently, patients who are admitted as inpatients (observation, acute, and skilled swing bed) are being allowed ONE consistent visitor. This visitor will be pre-determined at time of admission by the patient. We are aware that there are circumstances that may require an additional visitor to be allowed, please speak with the patient’s care team to determine the appropriateness of this.  

 

Emergency Department: Currently, patients being evaluated and treated within our Emergency Department are allowed ONE consistent visitor. Again, this restriction may be re-evaluated in extenuating circumstances. Please speak with the patients care team to determine the appropriateness of additional visitors.   

 

All visitors coming through our doors will be screened for illness. We ask at this time that if you have a fever, cough, cold symptoms, or known COVID-19 contacts AND you have not been fully COVID-19 vaccinated that you refrain from visiting.  

 

We all share a common goal of staying safe and want to thank you for your support in keeping our patients and staff safe. 

 

Thank you for your cooperation, 

North Valley Health Center Administration 

 

NVHC Visiting Hours

North Valley Health Center preferred visiting hours are 8:00 a.m. to 8:00 p.m. Alternative visiting hours are available at the request of an authorized employee. All visitors must check in at the nurse’s station.

 

To Contact a Patient

Via Phone:

Please call 218-745-4211 and ask for the patient you would like to contact. It is helpful to know what room number your loved one is staying in prior to calling. 

Mail:

Please address mail to Patient Name ℅ North Valley Health Center, 300 West Good Samaritan Drive Warren, MN 56762. It is helpful to include the patient's room number when addressing the mail.

 

Patient Resources

Policies & Programs

Please see North Valley Health Center’s policies and programs below. Each link is available in a downloadable PDF.

Advance Directives

Community Care Application

Community Care – Plain Language Summary

Community Care Policy

Complaint and Grievance Process and Policy

General Safety Plan

Minnesota Patients’ Bill of Rights – English version

Minnesota Patients’ Bill of Rights – Spanish version

Notice of Privacy Practices

Standard/Current Charges

Beginning January 1, 2019, the U.S. Department of Health & Human Services and Centers for Medicare & Medicaid Services are requiring hospitals and health systems to post their “current, standard charges.”

North Valley Health Center charges represented on this website detail the amount billed to insurance companies or uninsured individuals for the described service. For most patients, hospitals are reimbursed at a level well below the represented charges due to the following:

  • Patients covered by commercial insurance products have negotiated rates with hospitals.

  • Patients covered by Medicare or Medicaid programs have hospital reimbursement rates determined by federal and state governments.

  • Hospital charges may include bundled procedures, personnel, services and supplies. An example would be room rates that include the space, equipment, nursing personnel and supplies.

  • When a patient has the opportunity to shop for medical services, he or she should contact his or her own insurance carrier to understand which costs will be covered and which will be the patient’s responsibility.

Patients should contact North Valley Health Center directly at (218) 745-4211 for any further details.

Click here to view Standard/Current Charges related to Price Transparency at North Valley Health Center

 

Transferring Medical Records

If you are new to North Valley Health Center, call Medical Records for Release of Information at (218) 745-4211 to assist you in obtaining a release form for the transfer of your records to North Valley Health Center, or if you would like to receive a copy of your medical record.

Confidentiality – All information in your medical record is held in strict confidence at all times. No part is ever revealed to anyone without your signed permission.

MyChart Patient Portal

MyChart is an online patient portal that gives you direct and confidential access to your electronic medical records (EMR). Using MyChart is complimentary. It saves you time and paper by offering you a comprehensive view of your medical and financial information in one convenient online location. 

​Some of the highlights of the tools that MyChart provides includes: self-scheduling, provider messaging (contact your provider for non-urgent questions via secure messaging), request RX renewal, view online statements, medical record requests and sharing (request your medical records or share with online with a provider via a temporary access code), and more! All of these features are right at your fingertips once you activate your MyChart account. 

To activate your MyChart account, visit mychart.altru.org

  • If you already have an account with Altru’s MyChart system use those credentials to sign in and you will find your NVHC information in your portal. 

  • If you have never used MyChart before, scroll down to the bottom of the page and choose “Sign Up Now!” and follow the instructions that are given to sign up for MyChart. 

  • If you are having difficulty signing up, please contact MyChart support by calling 701-780-6500. You can also access MyChart via the MyChart app which can be downloaded for both Apple and Android.